CODE OF CONDUCT

If you are attending class for the first time, please make an account on our website or mobile app before arriving to the studio to help expedite your sign-in process. Click “My Account” in the top right-hand corner of this screen to get started!

Please arrive 15 minutes before the start of your first class so that you can check-in, meet your instructor, get a tour of our studio, and feel confident walking into the studio for the first time!

We recommend always arriving 10-minutes before the start of class. Doors close 5 minutes after the start of class, and you will not be let in after that time to avoid distraction to other clients and the instructor. 

Socks are required for all classes and must be worn before entering the studio for hygiene and comfort purposes. Shoes are not allowed in the studio room at any time. Socks are available for purchase at the front desk.

Please leave your cell phone and other personal belongings in your locker for the duration of class. Phones are not allowed in the studio room. If you are anticipating an important phone call, you can ask our front desk to hold your phone for you. If you receive a call during class, a staff member can alert you. 

All standard classes are 50 minutes long. Please stay for the full duration of class. Leaving class early is a distraction to the other clients and instructor. We kindly ask that you respect one another and the hard work you’ve put into the class by staying for the full duration of the class, including the stretch at the end.

CANCELLATION POLICIES

If you are unable to attend a reservation, you must cancel yourself from the class online at www.thebarrecode.com or via The Barre Code mobile app at least 4 hours before the start of class. 

If you do not cancel yourself out of class before the designated cut-off time, and/or do not show up for class, you will receive a cancellation penalty. Cancellation penalties vary by contract and package type, so be sure to review your specific agreement terms below. We cannot take cancellations over e-mail, phone, or voicemail. You must cancel via the website or mobile app. 

If you are booking a reservation for a guest, you are responsible for cancelling their reservation if they can no longer attend.

We reserve the right to cancel class for extenuating circumstances. If a class is cancelled, you will be notified. We encourage you to opt-in to all communications so as to stay up-to-date with studio updates. 

If you are booking class through a third-party booking platform, such as ClassPass, you will be subject to their cancellation policies.

WAITLIST POLICIES

You can be added from the waitlist to the class roster up to two hours before the start of class. If you are holding a spot on a waitlist for any particular class, treat your waitlist reservation the same as you would a class reservation. You should be prepared to attend class anytime you are holding a spot on the waitlist. If you have booked a reservation for a guest who is on a waitlist, the same policies here apply.

If you are unsure if you are able to attend class, please remove yourself from the waitlist before 4 hours to the start of class to avoid being added to the class roster and to avoid any subsequent late cancel or no-show fees.

If you are added from the waitlist to the class roster, you are subject to all class cancellation policies. If you are added to the class roster from the waitlist but you then choose to late-cancel your reservation OR fail to show up for your reservation, you will be subject to the late cancel and/or no-show penalty.

If you remain on the waitlist less than two hours before the start of class, it is still possible that a spot may open up for you. We encourage you to arrive at least 10 minutes before the start of class to secure your potential spot in class. If a spot is available, you will be added to the class by our staff. 

CONTRACT TERMS OF AGREEMENT

 You must cancel your membership 30 days in advance of the next auto renewal date. All memberships will continue renewing until they are cancelled. 

Some membership contracts have minimum commitments. Early termination of any contract will be subject to an early cancellation fee.

You are grandfathered into your contract pricing for the duration of your contract. If you cancel your contract, you will be subject to any price increases should you decide to open a new contract. We encourage freezing your membership to avoid potential price increases.

Please refer to the contract-specific policies below.

  • 4 Class Monthly Membership – West Omaha
    • Valid at West Omaha
    • Can book 4 classes each month. Classes do not roll over month to month.
    • Can book classes 8 days in advance
    • Late cancel window is 4 hours
    • Late cancel penalty is losing the class
    • Contract renews indefinitely, once per month, until cancelled
  • 8 Class Monthly Membership – West Omaha
    • Valid at West Omaha
    • Can book 8 classes each month. Classes do not roll over month to month
    • Can book classes 8 days in advance
    • Late cancel window is 4 hours
    • Late cancel penalty is losing the class
    • Contract renews indefinitely, once per month, until cancelled
  • Unlimited Monthly Membership – West Omaha – 6 Month Minimum
    • Valid at West Omaha
    • Can book unlimited classes each month. Classes do not roll over month to month
    • Can book classes 8 days in advance
    • Can bring 1 guests each month
    • Late cancel window is 4 hours
    • Subject to late cancel fees. Late cancel penalty is $12
    • Contract renews indefinitely after 6 month minimum is met, once per month, until cancelled
  • Unlimited Monthly Membership – West Omaha – No Commitment
    • Valid at West Omaha
    • Can book unlimited classes each month. Classes do not roll over month to month.
    • Can book classes 8 days in advance
    • Can bring 1 guests each month
    • Late cancel window is 4 hours
    • Subject to late cancel fees. Late cancel penalty is $12
    • Contract renews indefinitely, once per month, until cancelled

CREDIT PACKAGE TERMS OF AGREEMENT

Credit packages, also known as “Class Packs,” all have expiration dates and must be used before they expire. Credits cannot be extended or used after the expiration date. Packages do not renew, are not transferrable, and are non-refundable.

Please refer to the package-specific policies below.

  • 10 Class Pack – West Omaha
    • Valid at West Omaha
    • Credits expire 3 months after purchase
    • Can book classes 8 days in advance
    • Credits can be used to book standard classes
    • Credits can be used to book for guests
    • Late cancel window is 4 hours
    • Subject to late cancel penalties. Late cancel penalty is loss of credit
  • 20 Class Pack – West Omaha
    • Valid at West Omaha
    • Credits expire 6 months after purchase
    • Can book classes 8 days in advance
    • Credits can be used to book standard classes
    • Credits can be used to book for guests
    • Late cancel window is 4 hours
    • Subject to late cancel penalties. Late cancel penalty is loss of credit
  • 30 Class Pack – West Omaha
    • Valid at West Omaha
    • Credits expire 9 months after purchase
    • Can book classes 8 days in advance
    • Credits can be used to book standard classes
    • Credits can be used to book for guests
    • Late cancel window is 4 hours
    • Subject to late cancel penalties. Late cancel penalty is loss of credit

COVID-19 POLICIES

  • Sign up for your classes in advance to secure the spot that you want. Picking your spot in advance will help us reduce lines and traffic before class starts.
  • Be sure to register for classes at least 5 minutes prior to the start of class. Reservations will close 5 minutes before hand. At this time, we cannot allow for any walk-in reservations. 
  • Clients are able to enter the studio up to 10 minutes prior to class. If you arrive to the studio before then, please wait in your car or a safe distance from others until the doors open
  • Got our app? Check yourself into class using geo-check-in and avoid lines at the front desk
  • If you are wearing your own PPE into the studio, we kindly ask that you dispose of it properly upon entering the studio. Masks are permitted to be worn throughout the duration of class. Gloves must be disposed of upon entering the studio.
  • Need socks or water? Use the add-on menu to pre-buy and pick up your items in your locker prior to class for no-contact delivery. 
  • Make sure you are signed in for class 5 minutes before the start of class. If you are not signed in 5 minutes prior to class, your spot could be given to someone on the waitlist or on standby
  • Please be sure to wash or sanitize your hands upon arrival to the studio. We ask all of our staff and clients to abide by “clean hands in, clean hands out” when entering & leaving our studio. 
  • Keep your distance from others in-studio.
  • Studios are thoroughly cleaned and sanitized prior to each class. To allow our staff to clean, the studio doors will be closed between classes and will open about 3 minutes prior to class starting. Please do not form a line outside of the studio door prior to class starting. 
  • Sanitation stations in the studio are available for your use. Please be mindful of which products are for mats & props and which products are for the barres. 
  • For the safety of our staff & clients, no one will be permitted to enter the studio once class has started. If you are not in class by the time it starts, you will be marked as a no show. 
  • Cancelling a reservation more than 4 hours prior to class will result in no penalty. Cancelling a reservation less than 4 hours prior to a class will result in a $12 late cancellation fee.
  • Before class begins, line yourself up at your spot at the barre. Be sure that your number matches the spot number that you reserved previously.
  • If asked to step into the center of the room for a portion of class, line yourself up 6 feet from your neighbor.
  • Our instructors will be offering verbal cues & corrections only during this time. They will not be permitted to travel throughout the space. Use your mirrors and your ears to help you get the most out of your class. We are asking everyone to refrain from additional contact like high-fives, hugs, and fist bumps.  
  • At the end of class, please place your props in the designated bins for sanitation.
  • Please stay for all of class, including stretch, so that we can ensure all props are cleaned thoroughly and that all clients can enjoy their full 50-minutes without interruption

ADDITIONAL POLICIES, TERMS OF SERVICE, & WAIVER

You must agree to all additional policies outlined within The Barre Code’s Terms of Service and Waiver, as available on our website.