Madison Policies | The Barre Code®

THE BARRE CODE MADISON

CODE OF CONDUCT
If you are attending class for the first time, please make an account on our website or mobile app before arriving to the studio to help expedite your sign-in process. Click “My Account” in the top right-hand corner of this screen to get started!

Sign up for your classes in advance to secure the spot that you want. Picking your spot in advance will help us reduce lines and traffic before class starts as well social distance inside of the studio.

Be sure to register for classes at least 15 minutes prior to the start of class. Reservations will close 5 minutes before the class start time.

Clients are able to enter the studio up to 15 minutes prior to class. If you arrive to the studio before then, please wait in your car or a safe distance from others until the doors open.

Got our app? Check yourself into class using geo-check-in and avoid lines at the front desk.

You can also check yourself in at the front desk using our new iPad. The iPad is cleaned and sanitized between each class, and hand sanitizer is provided for you to use after you sign yourself in.

Make sure you are signed in for class 5 minutes before the start of class. If you are not signed in 5 minutes prior to class, your spot could be given to someone on standby.

Masks are encouraged to be worn before and after class in the lobby area and to and from our space.

Please be sure to wash your hands for 20 seconds with warm water or use hand sanitizer immediately upon entering our space. We ask all of our staff and clients to abide by “clean hands in, clean hands out” when entering & leaving our studio.

Socks are required for all class and must be put on before entering the studio.  Need socks?  We have several style and sizes for sale.

Props on the prop wall have been thoroughly cleaned and sanitized. Our team will place your props at your barre spot for you. After class, leave your props behind and they will be cleaned for you.

Please, absolutely NO CELL PHONES in the studio. We must limit the personal items and will only allow a water, your mask, and socks into our studio space.

Studios are thoroughly cleaned and sanitized prior to each class. To allow our staff to clean, the studio doors will be closed between classes and will open about 5 minutes prior to class starting. Please do not form a line outside of the studio door prior to class starting.

For the safety of our staff & clients, no one will be permitted to enter the studio once class has started. If you are not in class by the time it starts, you will be marked as a no show.

Before class begins, line yourself up at your spot at the barre. Be sure that your number matches the spot number that you reserved previously.

If asked to step into the center of the room for a portion of class, line yourself up with any of the pink circles on the floor to help keep a safe distance from others

Our instructors will be offering verbal cues & corrections only during this time. They will not be permitted to travel throughout the space. Use your mirrors and listen closely to your instructor to help you get the most out of your class. We are asking everyone to refrain from additional contact like high-fives, hugs, and fist bumps at this time.

Please stay for all of class, including stretch, so that we can ensure all props are cleaned thoroughly and that all clients can enjoy their full 50-minutes without interruption.

CANCELLATION POLICIES

Cancelling a reservation more than 4 hours prior to class will result in no penalty. Cancelling a reservation less than 4 hours prior to a class will result in a $10 late cancellation fee. Failure to cancel a reservation or checking in properly for class will result in a $20 “no show” cancellation fee.

If you are booking a reservation for a guest, you are responsible for cancelling their reservation if they can no longer attend.

We reserve the right to cancel class for extenuating circumstances. If a class is cancelled, you will be notified. We encourage you to opt-in to all communications so as to stay up-to-date with studio updates.

If you are booking class through a third-party booking platform, such as ClassPass, you will be subject to their cancellation policies.

WAITLIST POLICIES

You can be added from the waitlist to the class roster up to two hours before the start of class. If you are holding a spot on a waitlist for any particular class, treat your waitlist reservation the same as you would a class reservation. You should be prepared to attend class anytime you are holding a spot on the waitlist. If you have booked a reservation for a guest who is on a waitlist, the same policies here apply.

If you are unsure if you are able to attend class, please remove yourself from the waitlist at least 4 hours before the start of class to avoid being added to the class roster and to avoid any subsequent late cancel or no-show fees.

If you are added from the waitlist to the class roster, you are subject to all class cancellation policies. If you are added to the class roster from the waitlist but you then choose to late-cancel your reservation OR fail to show up for your reservation, you will be subject to the late cancel and/or no-show penalty.

If you remain on the waitlist less than two hours before the start of class, it is still possible that a spot may open up for you. We encourage you to arrive at least 10 minutes before the start of class to secure your potential spot in class. If a spot is available, you will be added to the class by our staff.

CONTRACT TERMS OF AGREEMENT
You must cancel your membership 30 days in advance of the next auto renewal date. All memberships will continue renewing until they are cancelled. Your cancellation request must be made via email to or madison@thebarrecode.com.

If you are traveling or will be out of town, we can place your monthly membership on hold. You can place a hold on your membership for 1-month periods at a time.

You are grandfathered into your contract pricing for the duration of your contract. If you cancel your contract, you will be subject to any price increases should you decide to open a new contract. We encourage freezing your membership to avoid potential price increases.

Please refer to the contract-specific policies below.

  • Unlimited Monthly Membership – Madison
    • Valid at Downtown Madison and West Madison
    • Can book unlimited classes each month
    • Can book classes 8 days in advance
    • Can bring 1 guests each month
    • Late cancel window is 4 hours
    • Subject to late cancel fees. Late cancel penalty is $10
    • Contract renews indefinitely, once per month, until cancelled
    • Cancellation requests must be made via email
    • memberships available – inquire in studio
  • 4 Class Monthly Membership – Madison
    • Valid at Downtown Madison and West Madison
    • Can book 4 classes each month. Classes do not roll over month to month.
    • Can book classes 8 days in advance
    • Can bring 0 guests each month
    • Late cancel window is 4 hours
    • Subject to late cancel fees. Late cancel penalty is $10
    • Contract renews indefinitely, once per month, until cancelled

CREDIT PACKAGE TERMS OF AGREEMENT
Credit packages, also known as “Class Packs,” all have expiration dates and must be used before they expire. Credits cannot be extended or used after the expiration date. Packages do not renew, are not transferrable, and are non-refundable.

Please refer to the package-specific policies below.

  • Single, 5, and 10 Class Pack – Madison
    • Valid at Downtown Madison and West Madison
    • Credits expire 6 months after purchase
    • Can book classes 8 days in advance
    • Credits can be used to book standard classes
    • Credits can not be used to book for guests
    • Late cancel window is 4 hours
    • Subject to late cancel penalties. Late cancel penalty is loss of credit

AT THIS TIME, WE WILL BE UNABLE TO OFFER OUR KIDS ROOM

ADDITIONAL POLICIES, TERMS OF SERVICE, & WAIVER
You must agree to all additional policies outlined within The Barre Code’s Terms of Service and Waiver, as available on our website.