CHARLESTON-MOUNT PLEASANT

CODE OF CONDUCT
If you are attending class for the first time, please make an account on our website or mobile app before arriving to the studio to help expedite your sign-in process. Click “My Account” in the top right-hand corner of this screen to get started!

Please arrive 15 minutes before the start of your first class so that you can check-in, meet your instructor, get a tour of our studio, and feel confident walking into the studio for the first time!

We recommend always arriving 10-minutes before the start of class. Doors close 5 minutes after the start of class, and you will not be let in after that time to avoid distraction to other clients and the instructor.

Socks are required for all classes and must be worn before entering the studio for hygiene and comfort purposes. Shoes are not allowed in the studio room at any time. Socks are available for purchase at the front desk.

Please leave your cell phone and other personal belongings in your locker for the duration of class. Phones are not allowed in the studio room. If you are anticipating an important phone call, you can ask our front desk to hold your phone for you. If you receive a call during class, a staff member can alert you.

All standard classes are 50 minutes long. Please stay for the full duration of class. Leaving class early is a distraction to the other clients and instructor. We kindly ask that you respect one another and the hard work you’ve put into the class by staying for the full duration of the class, including the stretch at the end.

CANCELLATION POLICIES
If you are unable to attend a reservation, you must cancel yourself from the class online at www.thebarrecode.com or via The Barre Code mobile app at least 4 hours before the start of class.

If you do not cancel yourself out of class before the designated cut-off time, and/or do not show up for class, you will receive a cancellation penalty. Cancellation penalties vary by contract and package type, so be sure to review your specific agreement terms below. We cannot take cancellations over e-mail, phone, or voicemail. You must cancel via the website or mobile app.

If you are booking a reservation for a guest, you are responsible for cancelling their reservation if they can no longer attend.

We reserve the right to cancel class for extenuating circumstances. If a class is cancelled, you will be notified. We encourage you to opt-in to all communications so as to stay up-to-date with studio updates.

If you are booking class through a third-party booking platform, such as ClassPass, you will be subject to their cancellation policies.

WAITLIST POLICIES
You can be added from the waitlist to the class roster up to two hours before the start of class. If you are holding a spot on a waitlist for any particular class, treat your waitlist reservation the same as you would a class reservation. You should be prepared to attend class anytime you are holding a spot on the waitlist. If you have booked a reservation for a guest who is on a waitlist, the same policies here apply.

If you are unsure if you are able to attend class, please remove yourself from the waitlist before 4 hours to avoid being added to the class roster and to avoid any subsequent late cancel or no-show fees.

If you are added from the waitlist to the class roster, you are subject to all class cancellation policies. If you are added to the class roster from the waitlist but you then choose to late-cancel your reservation OR fail to show up for your reservation, you will be subject to the late cancel and/or no-show penalty.

If you remain on the waitlist less than two hours before the start of class, it is still possible that a spot may open up for you. We encourage you to arrive at least 10 minutes before the start of class to secure your potential spot in class. If a spot is available, you will be added to the class by our staff.

CONTRACT TERMS OF AGREEMENT
You must cancel your membership 30 days in advance of the next auto renewal date. All memberships will continue renewing until they are cancelled.

Some membership contracts have minimum commitments. Early termination of any contract will be subject to an early cancellation fee.

If you are traveling or will be out of town, we can place your monthly membership on hold for $15. You can place a hold on your membership for 1-month periods at a time.

You are grandfathered into your contract pricing for the duration of your contract. If you cancel your contract, you will be subject to any price increases should you decide to open a new contract. We encourage freezing your membership to avoid potential price increases.

Please refer to the contract-specific policies below.

  • $119 Monthly Membership
    • Valid at Charleston
    • Can book unlimited classes each month. Classes do not roll over month to month.
    • Can book classes 14 days in advance
    • Can bring 1 guests each month
    • Late cancel window is 4 hours
    • Subject to late cancel fees. Late cancel penalty is $10
    • Contract renews indefinitely, once per month, until cancelled
  • $59/month for 4 Classes
    • Valid at Charleston
    • Can book 4 classes each month. Classes do not roll over month to month.
    • Can book classes 14 days in advance
    • Can bring 0 guests each month
    • Late cancel window is 4 hours
    • Subject to late cancel fees. Late cancel penalty is $10
    • Contract renews indefinitely, once per month, until cancelled
  • $99/month for 8 Classes
    • Valid at Charleston
    • Can book 8 classes each month. Classes do not roll over month to month.
    • Can book classes 14 days in advance
    • Can bring 0 guests each month
    • Late cancel window is 4 hours
    • Subject to late cancel fees. Late cancel penalty is $10
    • Contract renews indefinitely, once per month, until cancelled
  • NEW CLIENT TWO WEEKS UNLIMITED – $39
    • new clients only
    • two weeks will begin on the day of first visit
    • does not auto-renew
    • non-transferable and non-refundable; no hold
    • may be used in Charleston

CREDIT PACKAGE TERMS OF AGREEMENT
Credit packages, also known as “Class Packs,” all have expiration dates and must be used before they expire. Credits cannot be extended or used after the expiration date. Packages do not renew, are not transferrable, and are non-refundable.

Please refer to the package-specific policies below.

  • 5 Class Pack
    • Valid at Charleston
    • Credits expire 30 days after purchase
    • Can book classes 14 days in advance
    • Credits can be used to book standard classes
    • Credits can be used to book for guests
    • Late cancel window is 4 hours
    • Subject to late cancel penalties. Late cancel penalty is loss of credit
  • 10 Class Pack
    • Valid at Charleston
    • Credits expire 60 days after purchase
    • Can book classes 14 days in advance
    • Credits can be used to book standard classes
    • Credits can be used to book for guests
    • Late cancel window is 4 hours
    • Subject to late cancel penalties. Late cancel penalty is loss of credit
  • 20 Class Pack
    • Valid at location(s)
    • Credits expire 6 months after purchase
    • Can book classes 14 days in advance
    • Credits can be used to book standard classes
    • Credits can be used to book for guests
    • Late cancel window is 4 hours
    • Subject to late cancel penalties. Late cancel penalty is loss of credit

CHILDCARE & KID’S ROOM POLICIES
Childcare is provided for select class times. You can view available childcare on our schedule by filtering the schedule for Kid’s Room classes. Kid’s Room classes can be booked on our app or website using Kid’s Room credits.

Please note that our Kid’s Room capacity is very limited. Please book in advance to secure your child’s spot. Children must be booked into Kid’s Room and are not permitted to wait in the reception area during class.

If you are cancelling a class reservation, please remember to also cancel any Kid’s Room reservations. Failure to do so may result in the loss of your Kid’s Room credit.

Your child will be supervised during the duration of class by a CPR-certified employee. Our Kid’s Room Attendants are happy to watch your little ones, but please understand that they are not responsible for changing diapers, monitoring bathroom visits, or administering meals or snacks. Should your child require this type of care, the Kid’s Room Attendant will retrieve you from the class to assist.

You acknowledge that, as the parent or legal guardian, you assume all risk of injury or harm to the child while the child is at The Barre Code’s childcare program. You agree to fully release, indemnify, defend, and forever discharge The Barre Code, its owners, staff, employees, and agents of and from all liability, claims, demands, damages, costs, expenses, actions, and causes of action in respect of death, injury, loss, or damage to the child, or by the child, howsoever caused, arising out of or to arise by reason of or during the child’s participation in The Barre Code’s childcare program.

REFUND POLICY
No refunds or exchanges on products or services.

ADDITIONAL POLICIES, TERMS OF SERVICE, & WAIVER
You must agree to all additional policies outlined within The Barre Code’s Terms of Service and Waiver, as available on our website.

Covid-19 Response Plan

As our studios across the country are working around the clock to prepare for the reopening of their locations, we are keeping the safety & wellness of our clients and staff our top priority. Each individual studio will be taking measures that go above and beyond what is required by their local & state authorities, in addition to what is listed below. For more information on your local studio’s updated policies, click here.

Studio Operation

As part of creating a safe environment for our members, we are requesting that our members and patrons cooperate in complying with the following rules and policies:

  • Do not come to the studio if:
    • You have been diagnosed with coronavirus;
    • You have been in contact with someone who has recently had the coronavirus; or
    • You are feeling sick, have a fever, have a cough, or are experiencing general difficulty breathing.
  • Maintain good hygiene and wash your hands frequently.
  • Follow all of your studio’s equipment cleaning protocols closely. Read your studio’s updated policies here.
  • Bring your own water bottle, towel, hand sanitizer and other personal use items with you to the studio.  We will use commercially reasonable efforts to have soaps, hand sanitizer, and other hygiene products available in our studios.
  • While wearing a face mask is not required in all states at this time, it’s recommended that you wear a mask at minimum while entering and leaving our studios. Read your studio’s updated policies here.
  • Abide by any physical distancing rules in the place where your studio operates. We recommend at a minimum that you keep a distance of no less than 6 feet from other staff and other members when working out at the studio. The Barre Code reserves the right to limit occupancy and class size in order to maintain effective physical distancing practices.
  • Review all CDC guidelines regarding preventing yourself from the coronavirus, which you can access here.

These regulations are not intended to be comprehensive and may be modified at any time. Once again, your health and safety while in our studios is extremely important. We expect that you, our other members and staff abide by the rules and guidelines herein.

Notwithstanding anything herein to the contrary, The Barre Code reserves the right to enforce any or all of these rules, including, as we may reasonably determine, denying a member or patron entry into the studio, or requiring that a member or patron leave the studio.

Please check the studio website for up-to-date information about business hours and potential closures.

Billing Your Account

When your studio re-opens, we will return to normal billing practices subject to the terms and conditions described in your membership agreement. Contact your studio directly if you have any questions or concerns about our billing practices after we reopen for business.

Disclaimer as To Coronavirus-Related Liabilities

In addition to being unprecedented, the coronavirus pandemic remains a highly fluid situation. While state and local governments have permitted some businesses to reopen, the risks posed by the coronavirus remain. While we have taken steps to keep you and our other members healthy and safe while working out within our studio, unfortunately, we cannot guarantee that one of our members will not become ill with coronavirus. With that in mind, it is important to acknowledge that your choice to return to the studio is at your own risk – you assume all risk and liability associated with coronavirus infection. We are asking all members to sign their acknowledgement to a special “coronavirus release” which we will require prior to entering the studio. If you are not comfortable returning to the studio right now, or you’re concerned about exposure to the coronavirus, the best practice would be to remain at home.

ASSUMPTION OF RISK AND RELEASE OF LIABILITY RELATING TO CORONAVIRUS / COVID-19 (this “Agreement”)

Coronavirus (COVID-19) has been declared a worldwide pandemic by the World Health Organization. Coronavirus is extremely contagious and is believed to spread mainly from person-to-person contact. As a result, federal, state and local governments and federal and state health agencies recommend physical distancing and have, in many places, prohibited the assembly of large groups (usually of 10 or more).

You acknowledge that The Barre Code has put in place certain regulations and taken certain preventative measures, to reduce the spread of coronavirus within the facility; however, The Barre Code cannot guarantee that you, your guests or your family will not be exposed to or become infected with coronavirus. You understand that by accessing the studio, you may be putting you, your guests and/or your family at increased risk for contracting coronavirus. You further acknowledge that individuals with health conditions such as heart disease, cancer or diabetes may be more likely to suffer more severe symptoms as a result of contracting the coronavirus.

By signing below, you (referred to below as “I”) understand, acknowledge and agree to the following statements:

• I assume the risk that I, my guests and/or my child(ren) may be exposed to or become infected with coronavirus and the such exposure and/or infection may result in personal injury; illness, causing mild symptoms such as, fever or body aches, or more severe complications, such as pneumonia or organ failure; permanent disability or death; and

• I understand that the risk of exposure to or infection with coronavirus may result from the acts, omissions, or negligence or myself or others, including but not limited to, the employees, owners and other members of The Barre Code; and

• I voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any injury to myself, my guests or my family (including, but not limited to, personal injury, disability or death), illness, damage, loss, claim, liability or expense (including medical bills, attorneys’ fees and court costs), or any kind, that I, my guests or my family may experience or incur in connection with my access to the studio or participation in the services provided by The Barre Code (collectively, “Claims”); and

• I hereby release, covenant not to sue, discharge and hold harmless The Barre Code studio, its franchisor, and each’s employees, agents, owners, representatives, and affiliates (collectively “Releasees”), of and from all Claims, including all liabilities, claims, actions, damages, costs or expenses of any kind arising out of or related to my access to the studio or participation in the services provided by The Barre Code, whether arising out of the negligent or grossly negligent acts or omissions of any Releasee or otherwise, and whether any coronavirus infection or exposure occurs before, during or after access to the studio or participation in any of the services provided by The Barre Code; and

• I understand that by signing this release, I am waiving any and all Claims, including those Claims that may be unknown to me, or which I do not suspect to exist at this time. IF I AM A RESIDENT OF CALIFORNIA, I HEREBY EXPRESSLY WAIVE ALL RIGHTS, BENEFITS, AND PROTECTIONS I MAY HAVE UNDER CALIFORNIA CIVIL CODE SECTION 1542, WHICH READS AS FOLLOWS:

A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.

• I understand and agree that this this Agreement shall be in addition to, and not in lieu of, any other assumption of risk provisions or releases of liability as may be found in my membership agreement, and that such assumption of risk and releases of liability provisions remain fully intact.

• If any provision of this Agreement is held to be unenforceable, then this Agreement will be deemed amended to the extent necessary to render the otherwise unenforceable provision, and the rest of the Agreement, valid and enforceable. If a court or arbiter declines to amend this Agreement as provided herein, the invalidity or unenforceability of any provision of this Agreement shall not affect the validity or enforceability of the remaining provisions, which shall be enforced as if the offending provision had not been included in this Agreement. Releasees are third-party beneficiaries to this Agreement and shall have the right to enforce this Agreement as if Releasees were a party hereto.

• I ACKNOWLEDGE THAT I HAVE READ AND FULLY UNDERSTOOD ALL OF THE TERMS OF THIS AGREEMENT, HAVE BEEN GIVEN THE OPPORTUNITY TO REVIEW ITS TERMS WITH MY LEGAL COUNSEL, AND AM VOLUNTARILY GIVING UP SUBSTANTIAL LEGAL RIGHTS, INCLUDING THE RIGHT TO SUE THE COMPANY FOR CLAIMS, WHETHER KNOWN OR UNKNOWN, ARISING OUT OF THE ACTIVITIES.