The Barre Code-Heritage Hill Code of Conduct
If you are attending class for the first time, please create an account through our website or our mobile app prior to arriving at the studio to book your reservation and expedite your sign-in process!
Sign up for your classes up to 8 days in advance to secure the spot that you want. Picking your spot in advance will help us reduce lines and traffic before class starts.
Be sure to register for classes at least 5 minutes prior to the start of class. Reservation capabilities will close 5 minutes beforehand.
Got our app? Check yourself into class using geo-check-in and avoid lines at the front desk.
Make sure you are signed in for class 5 minutes before the start of class. If you are not signed in 5 minutes prior to class, your spot could be given to someone on the waitlist or on standby.
We have hand sanitizer located at the entrance of (and throughout) our studio space for immediate use.
Socks are required for all of our classes. Socks must be worn before entering our studio.
Need socks or water? Use the add-on menu to pre-buy and pick up your items at the front desk prior to class for no-contact delivery.
For the health and safety of our community, the Studio is thoroughly cleaned and sanitized prior to each class.
Before class begins, line yourself up at your spot at the barre. Be sure that your number matches the spot number that you previously reserved.
Props on the prop wall have been thoroughly sanitized and rotated to reduce the amount of contact. Once you arrive, check the prop-board to see what equipment is needed for class. After class, return your used props in front of the prop station so they can be properly sanitized by our Studio Assistant.
Sanitation stations in the studio and lobby are available for your use.
For the safety of our staff & clients, no one will be permitted to enter the studio once the class has started. If you are not in class by the time it starts, you will be marked as a no-show. Doors will be locked at the start of class.
Canceling a reservation more than 4 hours prior to class will result in no penalty. Canceling a reservation less than 4 hours prior to a class will result in a $10 late cancellation fee. Failure to cancel a reservation or checking in properly for the class will result in a $20 no-show fee.
Please stay for all of the class, including the stretch, so that we can ensure all props are cleaned thoroughly and that all clients can enjoy their full 50-minutes without interruption. In the instance that you must leave before the completion of the class, please be mindful and book yourself into the spot next to the studio exit so as to not interfere with another client’s experience.
The Barre Code-Heritage Hill Class Cancellation Policies. If you are unable to attend a reservation, you must cancel yourself from the class online at www.thebarrecode.com or via The Barre Code mobile app at least 4 hours before the start of class.
If you do not cancel yourself out of class before the designated cut-off time, you will receive a cancellation penalty of $10. If you do not show up for a class or do not properly check-in, you will receive a no-show penalty of $20. We cannot take cancellations over email, phone, or voicemail. You must cancel via the website or mobile app.
If you are booking a reservation for a guest, you are responsible for canceling their reservation if they can no longer attend.
*Please note, there is no way to automatically waive just Livestream class penalty fees. If you can no longer attend your live-streamed virtual class, please do NOT cancel within the 4-hour window or you will be charged a fee. Simply leave yourself on the roster so we can still check you as “present”, and take the class a little later.
We reserve the right to cancel the class for extenuating circumstances. If a class is canceled, you will be notified. We encourage you to opt-in to all communications so as to stay up-to-date with studio updates.
If you are booking class through a third-party booking platform, such as ClassPass, you will be subject to their cancellation policies.
The Barre Code-Heritage Hill Waitlist Policies. You can be added from the waitlist to the class roster up to 2 hours before the start of class. If you are holding a spot on a waitlist for any particular class, treat your waitlist reservation the same as you would a class reservation. You should be prepared to attend class anytime you are holding a spot on the waitlist. If you have booked a reservation for a guest who is on a waitlist, the same policies here apply.
If you are unsure if you are able to attend class, please remove yourself from the waitlist at least 4 hours before the class start time to avoid being added to the class roster and to avoid any subsequent late cancel or no-show fees.
If you are added from the waitlist to the class roster, you are subject to all class cancellation policies. If you are added to the class roster from the waitlist but you then choose to late-cancel your reservation OR fail to show up for your reservation, you will be subject to the late cancel and/or no-show penalty.
If you remain on the waitlist less than one hour before the start of class, it is still possible that a spot may open up for you. We encourage you to arrive at least 10 minutes before the start of class to secure your potential spot in class. If a spot is available, you will be added to the class by our staff.
The Barre Code-Heritage Hill Contract Terms of Agreement. A 30-day cancellation notice is required for all memberships. Clients must request to cancel membership via email at least 30 days before the start of the next billing cycle in order to avoid auto-renewal for the following month.
Memberships can be frozen in 30-day increments and are allowed to freeze for a maximum of 3 months per year at no charge.
Memberships are non-transferable and non-refundable.
If a client’s card is declined and membership or penalty fees are not processed, the client will be unable to book into classes effective immediately. All unpaid membership/penalty fees will remain attached to the client’s account until the payment information is updated. Once the new payment information is received, all outstanding charges will be processed, and the client membership will be reactivated and able to book reservations. Outstanding debts do not fall off, and there is no grace period after payment is declined.
Community Memberships
Unlimited Monthly Membership – $149 (Includes Student, Nurse, & Specialty Unlimited Memberships)
- Can book unlimited classes each month
- Can book classes 8 days in advance
- Can bring 1 guest each month
- The late cancel window is 4 hours
- Subject to late cancel fee of $10 and a no-show penalty fee of $20
- Discounted merchandise and access to events
- Free unlimited access to The Barre Code On-Demand
- No minimum commitment, the contract renews indefinitely, once per month, until canceled
- 30-day cancellation requests must be made via email to heritagehill@thebarrecode.com
$129 Annual Membership – {12-month commitment}
- Can book unlimited classes each month
- Can book classes 8 days in advance
- Can bring 1 guest each month
- The late cancel window is 4 hours
- Subject to late cancel fee of $10 and a no-show penalty fee of $20
- Discounted merchandise and access to events
- Free unlimited access to The Barre Code On-Demand
- 12-month commitment, monthly renewals continue after 12 months until canceled
- This membership renews month-to-month after the initial 12 month period
- 30-day cancellation requests must be made via email to heritagehill@thebarrecode.com
- A $200 early cancellation fee applies when the contract is terminated prior to meeting the 12-month commitment
8 Class Monthly Membership $119
- Can book 8 classes each month
- Can book classes 8 days in advance
- Can bring 1 guest each month
- Unused classes do not rollover
- The late cancel window is 4 hours
- Late Canceling or Now Showing a class will result in a loss of credit
- Discounted merchandise and access to events
- Free unlimited access to The Barre Code On-Demand
- No minimum commitment, the contract renews indefinitely, once per month, until canceled
- 30-day cancellation requests must be made via email to heritagehill@thebarrecode.com
The Barre Code On-Demand – Monthly Subscription $29.99
- Gain access to a growing library of digital workouts
- No minimum commitment
- The contract renews indefinitely, once per month, until canceled
- Free unlimited access to our Local Facebook Live classes
- Cancellation requests must be made via email
The Barre Code-Heritage Hill Credit Terms of Agreement
Credit packages, also known as “Class Packs,” are a one-time purchase available to use for all class varieties. Class packs have an expiration date, and credits cannot be extended or used after the expiration date. Credits are not transferable or refundable.
In-studio credit options
Single In-studio credit – $22
- Single in-studio credit expires within 30 days of purchase
- Credit can be used to book any standard class
- Allows guest booking
- The late cancel window is 4 hours
- Subject to late cancel fee, which is loss of credit
- Member perks not included
10 Class Pack – $185
- 10 in-studio credits expire 6 months after purchase
- Can book classes 8 days in advance
- Credits can be used to book all standard classes
- Credits can not be used to book for guests
- Late cancel window is 4 hours
- Subject to late cancel or no-show fee, which is loss of credit
- Member perks not included
20 Class Pack – $325
- 20 in-studio credits expire 12 months after purchase
- Can book classes 8 days in advance
- Credits can be used to book all standard classes
- Credits can not be used to book for guests
- The late cancel window is 4 hours
- Subject to late cancel or no-show fee, which is loss of credit
- Member perks not included
The Barre Code-Heritage Hill Refund Policy. No refunds are given for any virtual or in-studio single credit, credit package, membership, event, or gift card purchase. Unworn and unused merchandise with original tags may be exchanged for a different size within 7 days of purchase. No refunds are given for any other accessory items.
The Barre Code-Heritage Hill Additional Policies, Terms of Service, and Waiver. You must agree to all additional policies outlined within The Barre Code’s Terms of Service and Waiver, as available on our website.
Membership Cancellation Policy (applicable to memberships only). You must request to cancel your membership via email to heritagehill@thebarrecode.com at least 30 days before the start of your next billing cycle in order to avoid auto-renewal for the following month. Note that if you do cancel your membership, rather than putting it on hold, you may be subject to new pricing terms and conditions when returning to The Barre Code in the future. Regardless of when you request the cancellation, you can still utilize your membership through the end of the current cycle.
Photo Waiver. I hereby authorize The Barre Code to publish photographs taken of me for us in The Barre Code’s print, online, and video-based marketing materials, as well as the Company’s other channels. I release and hold harmless The Barre Code from any reasonable expectation of privacy or confidentiality associated with the images and from any liability for claims by me or any third party in connection with my participation. I acknowledge that my participation is voluntary, and I will not receive any compensation or ownership of any type associated with the taking or publication of these photographs or participating in company marketing materials.
Property Loss. The Barre Code is in no way responsible for the safekeeping of any personal belongings. I agree that neither I, my heirs, assignees, or legal representative will sue or make any other claims of any kind whatsoever against The Barre Code, including, but not limited to, its management and staff for property damage or loss.
Attendant Risks and Discomforts. There are inherent risks associated with barre work, cardio, strength training, and other forms of vigorous physical activity. Participation in fitness programs may result in acute muscle and/or joint pain, pulled muscles, brief changes in blood pressure, feelings of lightheadedness, dizziness, delayed onset muscle soreness, and conditions including, but not limited to, tendonitis and other discomforts. Participants can and should stop at any point during exercise if they are experiencing discomfort. It is The Barre Code’s policy to call 911 immediately if a participant is observed to be in distress.
Responsibilities of the Participant. It is necessary to notify your physician of your participation in any exercise program, particularly if you are receiving ongoing care for a health condition. Adhere to any recommendations of the physician with regard to the choice and intensity of exercises you perform. You should not exercise when you are feeling sick or otherwise unwell. You understand that it is your responsibility to notify us of any particular medical conditions you may have and to refrain from using equipment if you have certain allergies to materials such as latex. YOU AGREE THAT YOU ARE PARTICIPATING IN THE BARRE CODE’S WORKOUT PROGRAM AT YOUR OWN RISK.
Rules and Regulations. You acknowledge that you have read and understood The Barre Code’s Rules and Regulations, a copy of which is available at our front desk.
Pregnant Clients. All pregnant clients (recurring and new) must adhere to any recommendations provided by their physician in regard to the choice and intensity of exercises performed. Pregnant clients understand that it is their responsibility to only perform the exercises and workout routines as prescribed by their physician and are participating in The Barre Code’s workout program at their own risk.
