The Barre Code East Lansing
COVID-19 POLICIES
We take great responsibility in keeping you safe while you are in our care. If you are experiencing any symptoms of COVID-19, or believe you may have been exposed, please stay home and quarantine based on CDC guidance. We do offer many virtual options for you to take advantage of until you are able to safely join us in studio again! We appreciate you taking responsibility on this and keeping our studio community safe.
CODE OF CONDUCT
If you are attending class for the first time, please make an account on our website or mobile app before arriving to the studio to help expedite your sign-in process. Click “My Account” in the top right-hand corner of this screen to get started!
Please arrive 15 minutes before the start of your first class so that you can check-in, meet your instructor, get a tour of our studio, and feel confident walking into the studio for the first time!
We recommend always arriving 10-minutes before the start of class. Doors close at the start of class, and you will not be let in after that time to avoid distraction to other clients and the instructor.
Socks are required for all classes and must be worn before entering the studio for hygiene and comfort purposes. Shoes are not allowed in the studio room at any time. Socks are available for purchase at the front desk.
Please leave your cell phone and other personal belongings in your locker for the duration of class. Phones are not allowed in the studio room. If you are anticipating an important phone call, you can ask our front desk to hold your phone for you. If you receive a call during class, a staff member can alert you.
All standard classes are 50 minutes long. Please stay for the full duration of class. Leaving class early is a distraction to the other clients and instructor. We kindly ask that you respect one another and the hard work you’ve put into the class by staying for the full duration of the class, including the stretch at the end.
CANCELLATION POLICIES
If you are unable to attend a reservation, you must cancel yourself from the class online at www.thebarrecode.com or via The Barre Code mobile app at least 4 hours before the start of class.
If you do not cancel yourself out of class before the designated cut-off time, and/or do not show up for class, you will receive a cancellation penalty. Cancellation penalties vary by contract and package type, so be sure to review your specific agreement terms below. We cannot take cancellations over e-mail, phone, or voicemail. You must cancel via the website or mobile app.
If you are booking a reservation for a guest, you are responsible for cancelling their reservation if they can no longer attend.
We reserve the right to cancel class for extenuating circumstances. If a class is cancelled, you will be notified. We encourage you to opt-in to all communications so as to stay up-to-date with studio updates.
If you are booking class through a third-party booking platform, such as ClassPass, you will be subject to their cancellation policies.
WAITLIST POLICIES
You can be added from the waitlist to the class roster up to two hours before the start of class. If you are holding a spot on a waitlist for any particular class, treat your waitlist reservation the same as you would a class reservation. You should be prepared to attend class anytime you are holding a spot on the waitlist. If you have booked a reservation for a guest who is on a waitlist, the same policies here apply.
If you are unsure if you are able to attend class, please remove yourself from the waitlist before 4 hours prior to the class’s start time to avoid being added to the class roster and to avoid any subsequent late cancel or no-show fees.
If you are added from the waitlist to the class roster, you are subject to all class cancellation policies. If you are added to the class roster from the waitlist but you then choose to late-cancel your reservation OR fail to show up for your reservation, you will be subject to the late cancel and/or no-show penalty.
If you remain on the waitlist less than two hours before the start of class, it is still possible that a spot may open up for you. We encourage you to arrive at least 10 minutes before the start of class to secure your potential spot in class. If a spot is available, you will be added to the class by our staff.
CONTRACT TERMS OF AGREEMENT
You must cancel your membership 30 days in advance of the next auto renewal date. Membership cancellation requests must be made in writing to eastlansing@thebarrecode.com – we do not accept cancellation requests in person or via phone. All memberships will continue renewing until they are cancelled. Memberships are not transferrable, and are non-refundable.
If you are traveling or will be out of town, we can place your monthly membership on hold up to twice per year at no charge. You can place a hold on your membership for non-medical reasons for a minimum of two weeks, and a maximum of 3 months at a time. Freezes must be requested at least 3 business days in advance of desired start date. Frozen memberships are still subject to all membership terms once membership is reactivated.
You are grandfathered into your contract pricing for the duration of your contract. If you cancel your contract, you will be subject to any price increases should you decide to open a new contract. We encourage freezing your membership to avoid potential price increases. Pauses must be requested via email at least three business days in advance of the requested pause start date.
Please refer to the contract-specific policies below.
- Unlimited Monthly Membership
- Valid at The Barre Code East Lansing
- Can book unlimited classes each month.
- Can book classes 8 days in advance
- Can bring 1 guest each month
- Late cancel window is 4 hours
- Subject to late cancel fees. Late cancel penalty is $10, No show penalty is $15
- Contract renews indefinitely, once per month, until cancelled by e-mailing eastlansing@thebarrecode.com with at least 30 days notice before next billing date.
- Annual Monthly Unlimited Membership
- Valid at The Barre Code East Lansing
- Can book unlimited classes each month.
- Can book classes 8 days in advance
- Can bring 1 guest each month
- Late cancel window is 4 hours
- Subject to late cancel fees. Late cancel penalty is $10, No show penalty is $15
- Contract requires a 12 month minimum commitment and renews indefinitely, once per month, until cancelled by e-mailing eastlansing@thebarrecode.com with at least 30 days notice before next billing date.
- A $200 early cancellation fee applies when contract is terminated prior to meeting the 12 month commitment
- Student Unlimited Monthly Membership
- Valid at The Barre Code East Lansing with proof of student status
- Can book unlimited classes each month.
- Can book classes 8 days in advance
- Can bring 1 guest each month
- Late cancel window is 4 hours
- Subject to late cancel fees. Late cancel penalty is $10, No show penalty is $15
- Contract renews indefinitely, once per month, until cancelled by e-mailing eastlansing@thebarrecode.com with at least 30 days notice before next billing date.
- 4 Class Monthly Membership
- Valid at The Barre Code East Lansing
- Can book 4 classes each month. Classes do not roll over month to month.
- Can book classes 8 days in advance
- Can bring 1 guest each month
- Late cancel window is 4 hours
- Subject to late cancel fees. Late cancel penalty is $10, No show penalty is $15
- Contract renews indefinitely, once per month, until cancelled by e-mailing eastlansing@thebarrecode.com with at least 30 days notice before next billing date.
- 8 Class Monthly Membership
- Valid at The Barre Code East Lansing
- Can book 8 classes each month. Classes do not roll over month to month.
- Can book classes 8 days in advance
- Can bring 1 guest each month
- Late cancel window is 4 hours
- Subject to late cancel fees. Late cancel penalty is $10, No show penalty is $15
- Contract renews indefinitely, once per month, until cancelled by e-mailing eastlansing@thebarrecode.com with at least 30 days notice before next billing date.
- Annual Up-Front Unlimited Membership
- Valid at The Barre Code East Lansing
- Can book Unlimited Classes for the calendar year
- Can book classes 8 days in advance
- Can bring 12 guests each year
- Late cancel window is 4 hours
- Subject to late cancel fees. Late cancel penalty is $10, No show penalty is $15
- Contract does not renew at the end of the year
- Virtual Monthly Membership
- Valid online only
- Can book 8 virtual classes a month
- Can book classes 8 days in advance
- Subject to late cancel fees. Please do NOT remove yourself from class less than 4 hours before it is scheduled to begin.
- Contract renews indefinitely, once per month, until cancelled by e-mailing eastlansing@thebarrecode.com with at least 30 days notice before next billing date.
CREDIT PACKAGE TERMS OF AGREEMENT
Credit packages, also known as “Class Packs,” all have expiration dates and must be used before they expire. Credits cannot be extended or used after the expiration date. Packages do not renew, are not transferrable, and are non-refundable.
Please refer to the package-specific policies below.
- 5 Class Pack
- Valid at The Barre Code East Lansing
- Credits expire 3 months after purchase
- Can book classes 8 days in advance
- Credits can be used to book standard classes
- Credits can be used to book for guests
- Late cancel window is 4 hours
- Subject to late cancel penalties. Late cancel penalty is loss of credit
- 10 Class Pack
- Valid at The Barre Code East Lansing
- Credits expire 6 months after purchase
- Can book classes 8 days in advance
- Credits can be used to book standard classes
- Credits can be used to book for guests
- Late cancel window is 4 hours
- Subject to late cancel penalties. Late cancel penalty is loss of credit
- 20 Class Pack
- Valid at The Barre Code East Lansing
- Credits expire 9 months after purchase
- Can book classes 8 days in advance
- Credits can be used to book standard classes
- Credits can be used to book for guests
- Late cancel window is 4 hours
- Subject to late cancel penalties. Late cancel penalty is loss of credit
CHILDCARE & KID’S ROOM POLICIES
Childcare is provided for select class times. You can view available childcare on our schedule by filtering the schedule for Kid’s Room classes. Kid’s Room classes can be booked on our app or website using Kid’s Room credits.
Please note that our Kid’s Room capacity is very limited. Please book in advance to secure your child’s spot. Children must be booked into Kid’s Room and are not permitted to wait in the reception area during class.
If you are cancelling a class reservation, please remember to also cancel any Kid’s Room reservations. Failure to do so may result in the loss of your Kid’s Room credit.
Your child will be supervised during the duration of class by one of our staff members. Our Kid’s Room Attendants are happy to watch your little ones, but please understand that they are not responsible for changing diapers, monitoring bathroom visits, or administering meals or snacks. Should your child require this type of care, the Kid’s Room Attendant will retrieve you from the class to assist.
You acknowledge that, as the parent or legal guardian, you assume all risk of injury or harm to the child while the child is at The Barre Code’s childcare program. You agree to fully release, indemnify, defend, and forever discharge The Barre Code, its owners, staff, employees, and agents of and from all liability, claims, demands, damages, costs, expenses, actions, and causes of action in respect of death, injury, loss, or damage to the child, or by the child, howsoever caused, arising out of or to arise by reason of or during the child’s participation in The Barre Code’s childcare program.
REFUND POLICY
Memberships, class packages and kids room packages are non-refundable and are not transferrable. Retail items may be returned within 7 days for account credit only. Clients may exchange the same retail item for a different size within 7 days of purchase, so long as the desired size is available. Clients who feel they have been mis-charged for a late cancel must email eastlansing@thebarrecode.com to dispute the charge.
ADDITIONAL POLICIES, TERMS OF SERVICE, & WAIVER
You must agree to all additional policies outlined within The Barre Code’s Terms of Service and Waiver, as available on our website.
