CODE OF CONDUCT
- If you are attending class for the first time, please make an account on our website or mobile app before arriving to the studio to help expedite your sign-in process. Click “My Account” in the top right-hand corner of this screen to get started!
- Sign up for class in advance to secure the spot that you want. Picking your spot in advance will help reduce lines and traffic before class starts, as well as social distance inside the studio.
- Be sure to register for classes at least 15 minutes prior to the start of class, as reservations will close 15 minutes before class start time. At this time, we cannot allow for any walk-in reservations.
- Clients are able to enter the studio up to 15 minutes prior to class. If you arrive to the studio before then, please wait in your car or a safe distance from others until the doors open
- Got our app? Check yourself into class using geo-check-in and avoid lines at the front desk. Front desk check-in is still available.
- Make sure you are signed in for class 5 minutes before the start of class. If you are not signed in 5 minutes prior to class, your spot could be given to someone on the waitlist or on standby.
- Masks are required in the studio lobby and common areas. Masks are allowed to be taken off during class. Gloves must be disposed of upon entering the front door.
- Please be sure to wash your hands for 20 seconds or use hand sanitizer after you’ve checked in. We ask all of our staff and clients to abide by “clean hands in, clean hands out” when entering & leaving our studio.
- Socks are required for all classes and must be put on before entering the studio. Shoes or bare feet are not allowed. Need socks? We have several styles & sizes for sale.
- Props on the prop wall have been thoroughly cleaned, sanitized, and rotated to reduce the amount of contact. Our team will place your props at your spot before class. After class, leave your props behind so they can be sanitized.
- Sanitation stations are available for your use, including additional wipes for your props if you so choose.
- Please, limit the amount of personal belongings you bring to class and come ready to workout.
- Studios are thoroughly cleaned and sanitized prior to each class. To allow our staff to clean, the studio doors will be closed between classes and will open about 5 minutes prior to class starting.
- For the safety of our staff & clients, no one will be permitted to enter the studio once class has started. If you are not in class by the time it starts, you will be marked as a no show.
- Before class begins, line yourself up at your spot at the barre. Be sure that your number matches the spot number that you reserved previously.
- If asked to step into the center of the room for a portion of class, line yourself up on one of the decals on the floor to help keep a safe distance from others.
- Our instructors will be offering verbal cues & corrections only during this time. Use your mirrors and listen closely to your instructor to help you get the most out of your class. We are asking everyone to refrain from additional contact like high-fives, hugs, and fist bumps.
- Please stay for all of class, including stretch, so that we can ensure all props are cleaned thoroughly and that all clients can enjoy their full 50-minutes without interruption
CANCELLATION POLICIES
- If you are unable to attend class, you must cancel via the website or app. We are unable to take cancellation requests over the phone or via email.
- Cancelling a reservation more than 4 hours prior to class will result in no penalty.
- Cancelling a reservation less than 4 hours prior to a class will result in a $10 late cancellation fee.
- Failure to cancel a reservation, or check-in properly for class, will result in a $20 no-show fee.
- If you are booking a reservation for a guest, you are responsible for cancelling their reservation if they can no longer attend.
- We reserve the right to cancel class for extenuating circumstances. If a class is cancelled, you will be notified. We encourage you to opt-in to all communications to stay up to date with studio updates.
- If you are booking class through a third-party platform, such as ClassPass, you will be subject to their cancellation policies.
WAITLIST POLICIES
- You can be added from the waitlist to the class roster up to 2 hours before the start of class. If you are holding a spot on a waitlist for any particular class, treat your waitlist reservation the same as you would a class reservation. You should be prepared to attend class anytime you are holding a spot on the waitlist. If you have booked a reservation for a guest who is on a waitlist, the same policies apply.
- If you are unsure if you are able to attend class, please remove yourself from the waitlist at least 4 hours before the start of class to avoid being added to the class roster and to avoid any subsequent late cancel or no-show fees.
- If you are added from the waitlist to the class roster, you are subject to all class cancellation policies. If you are added to the class roster from the waitlist but you then choose to late-cancel your reservation OR fail to show up for your reservation, you will be subject to the late cancel and/or no-show penalty.
CONTRACT TERMS OF AGREEMENT
- You must cancel your membership 30 days in advance of the next auto renewal date. This includes changing membership levels. Your cancellation request must be made via email to arlingtonheights@thebarrecode.com. All memberships will continue renewing until cancelled.
- You are grandfathered into your contract pricing for the duration of your contract. If you cancel your contract, you will be subject to any price increases should you decide to open a new contract. We encourage freezing your membership to avoid potential price increases.
- If you are traveling or will be out of town, we can place your membership on hold for $15 per month. We allow 2 holds per year in 1-month increments.
Please refer to the contract-specific policies below.
- One Year Upfront Unlimited Membership
- Valid at Arlington Heights
- Can book unlimited classes each month. Classes do not roll over month to month.
- Can book classes 8 days in advance
- Can bring 12 guests each year
- Late cancel window is 4 hours
- Subject to late cancel fees. Late cancel penalty is $10
- Contract renews indefinitely, once per month, until cancelled
- 10% of all retail purchases
- One (1) late cancel waived per month
- Unlimited Monthly Membership
- Valid at Arlington Heights
- Can book unlimited classes each month. Classes do not roll over month to month.
- Can book classes 8 days in advance
- Can bring 1 guest each month
- Late cancel window is 4 hours
- Subject to late cancel fees. Late cancel penalty is $10
- Contract renews indefinitely, once per month, until cancelled
- 8 Class Monthly Membership
- Valid at Arlington Heights
- Can book 8 classes each month. Classes do not roll over month to month.
- Can book classes 8 days in advance
- Can bring 1 guest each month
- Late cancel window is 4 hours
- Subject to late cancel fees. Late cancel penalty is $10
- Contract renews indefinitely, once per month, until cancelled
- 4 Class Monthly Membership
- Valid at Arlington Heights
- Can book 4 classes each month. Classes do not roll over month to month.
- Can book classes 8 days in advance
- Can bring 1 guest each month
- Late cancel window is 4 hours
- Subject to late cancel fees. Late cancel penalty is $10
- Contract renews indefinitely, once per month, until cancelled
- New Client Two Weeks Membership
- Valid at Arlington Heights
- Can book unlimited classes for two weeks. Classes do not roll over.
- Can book classes 8 days in advance
- Late cancel window is 4 hours
- Contract does not renew
- Cannot place membership on hold
CREDIT PACKAGE TERMS OF AGREEMENT
Credit packages, also known as “Class Packs,” all have expiration dates and must be used before they expire. Credits cannot be extended or used after the expiration date. Packages do not renew, are not transferrable, and are non-refundable.
Please refer to the package-specific policies below.
- Single Class
- Valid at Arlington Heights
- Credits expire 1 month from date of purchase
- Can book classes 8 days in advance
- Credits can be used to book standard classes
- Credits can be used to book for guests
- Late cancel window is 4 hours
- Subject to late cancel fees. Late cancel penalty is loss of credit.
- 5 Class Pack
- Valid at Arlington Heights
- Credits expire 2 months from date of purchase
- Can book classes 8 days in advance
- Credits can be used to book standard classes
- Credits can be used to book for guests
- Late cancel window is 4 hours
- Subject to late cancel fees. Late cancel penalty is loss of credit.
- 10 Class Pack
- Valid at Arlington Heights
- Credits expire 3 months from date of purchase
- Can book classes 8 days in advance
- Credits can be used to book standard classes
- Credits can be used to book for guests
- Late cancel window is 4 hours
- Subject to late cancel fees. Late cancel penalty is loss of credit.
- 20 Class Pack
- Valid at Arlington Heights
- Credits expire 6 months from date of purchase
- Can book classes 8 days in advance
- Credits can be used to book standard classes
- Credits can be used to book for guests
- Late cancel window is 4 hours
- Subject to late cancel fees. Late cancel penalty is loss of credit.
- 30 Class Pack
- Valid at Arlington Heights
- Credits expire 12 months from date of purchase
- Can book classes 8 days in advance
- Credits can be used to book standard classes
- Credits can be used to book for guests
- Late cancel window is 4 hours
- Subject to late cancel fees. Late cancel penalty is loss of credit.
- Single Visit Kids Room
- Valid at Arlington Heights
- Credits expire 1 month from date of purchase
- Can book classes 8 days in advance
- Credits can be used to book kids room only
- Late cancel window is 4 hours
- Subject to late cancel fees. Late cancel penalty is loss of credit.
- 10 Pack Kids Room
- Valid at Arlington Heights
- Credits expire 6 months from date of purchase
- Can book classes 8 days in advance
- Credits can be used to book kids room only
- Late cancel window is 4 hours
- Subject to late cancel fees. Late cancel penalty is loss of credit.
CHILDCARE & KID’S ROOM POLICIES (CURRENTLY UNAVAILABLE)
Childcare is provided for select class times. You can view available childcare on our schedule by filtering the schedule for Kid’s Room classes. Kid’s Room classes can be booked on our app or website using Kid’s Room credits.
Please note that our Kid’s Room capacity is very limited. Please book in advance to secure your child’s spot. Children must be booked into Kid’s Room and are not permitted to wait in the reception area during class.
If you are cancelling a class reservation, please remember to also cancel any Kid’s Room reservations. Failure to do so may result in the loss of your Kid’s Room credit.
Your child will be supervised during the duration of class by a CPR-certified employee. Our Kid’s Room Attendants are happy to watch your little ones, but please understand that they are not responsible for changing diapers, monitoring bathroom visits, or administering meals or snacks. Should your child require this type of care, the Kid’s Room Attendant will retrieve you from the class to assist.
You acknowledge that, as the parent or legal guardian, you assume all risk of injury or harm to the child while the child is at The Barre Code’s childcare program. You agree to fully release, indemnify, defend, and forever discharge The Barre Code, its owners, staff, employees, and agents of and from all liability, claims, demands, damages, costs, expenses, actions, and causes of action in respect of death, injury, loss, or damage to the child, or by the child, howsoever caused, arising out of or to arise by reason of or during the child’s participation in The Barre Code’s childcare program.
REFUND POLICY
All Memberships and Credit Packages are non-refundable. All retail sales are final at the time of sale and no refunds will be granted.
ADDITIONAL POLICIES, TERMS OF SERVICE, & WAIVER
You must agree to all additional policies outlined within The Barre Code’s Terms of Service and Waiver, as available on our website.
